Support Policy
Support Policy 📋🌟
Effective Date: 28-06-2023
Thank you for choosing Ayurveda Essentials as your trusted provider of cooking, essential, and therapeutic oils. We are committed to delivering excellent customer service and support throughout your experience with our products. This Support Policy outlines the guidelines and procedures we follow to address your queries, concerns, and feedback.
Contact Information 📞📧
Email: support@ayurvedaessentials.in
Response Time ⏰
We strive to respond to all customer inquiries promptly. Our support team operates during regular business hours (Monday to Friday, 9:00 AM to 6:00 PM IST), excluding public holidays. We make every effort to respond to emails within 24-48 hours of receipt. Please note that response times may vary during peak periods.
Types of Support 🤝🛠️
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Product Inquiries 💡: If you have any questions or require assistance regarding our cooking, essential, or therapeutic oils, our support team will be happy to provide detailed information, usage guidelines, and any additional support you may require.
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Order Assistance 📦🔍: For queries related to order placement, tracking, or changes to your order, our support team will assist you promptly. Please provide your order number or relevant details to help us serve you better.
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Technical Support 💻🔧: If you encounter any technical issues while using our website, such as difficulties with account access, payment processing, or browsing, our team will provide technical assistance to resolve the problem promptly.
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General Inquiries 📩✉️: We welcome your general inquiries, suggestions, and feedback. Our support team will respond with the necessary information and address any concerns or comments you may have.
Policy Exclusions ⚠️❌
While we strive to provide comprehensive support, there are certain situations that fall outside the scope of our support policy:
- Assistance with products not purchased from Ayurveda Essentials.
- Support for third-party applications or websites.
- Inquiries or requests that violate our Terms of Service or Privacy Policy.
In such cases, we recommend seeking assistance from the appropriate provider or seeking clarification through the relevant channels.
How to Contact Support 📞📧
To contact our support team, please send an email to support@ayurvedaessentials.in. In your email, provide a clear description of your query or concern, along with any relevant information or order details. This will help us assist you more effectively.
Policy Updates 📢🔄
Ayurveda Essentials reserves the right to update or modify this Support Policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our support procedures.
Thank you for choosing Ayurveda Essentials. We value your trust and look forward to providing you with exceptional support.